Frequently Asked Questions

  • Delivery Time
    We process your order within 3 working days and will ship within the next 24 hours (excluded Saturday & Sunday).
    West Malaysia: 2 – 5 working days   |   
    East Malaysia: 7 – 20 working days

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual delivery promise due to large volume of orders, transaction and availability issues. Creativity Med Sdn Bhd does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

West Malaysia
We offer RM8 flat rate shipping fee for West Malaysia orders below RM80, and FREE SHIPPING for orders RM80.00 & above.
 
———————————
 
East Malaysia
For East Malaysia orders, the shipping fee imposed by our courier partners. Please refer to the table below:
*Shipping Fees are subject to change without notice

Once we ship out the parcel, if any parcel is return by courier to our store, it could be the buyer provided the wrong delivery details. Creativity Med reserves the right decision to request buyer to paid the shipping fee again for reissue the parcel.

Buyer will be charges the shipping fee again before we ship out again the parcel base on the shipping rates as below:

West Malaysia: RM8

East Malaysia: *RM20 (Charges Base on Per Order Weight)

Kindly made your payment with Online Banking through our company bank account and send us the bank slip. We will reissue your parcel to the correct delivery address.

Creativity Med Sdn Bhd

PBB (Public Bank Berhad)

3211901503

**Please note that Creativity Med reserves the right to change these terms and conditions at any time without prior notice.

Tracking numbers will be provided by email once shipped. Orders can be tracked at HERE

Our healthy snacks typical shelf life within 6 – 12month. We’re suggest to enjoy the freshness snacks within 6 month when it’s opened.

Yes, our factory and all of our ingredients and products are certified HALAL.

All promo codes are available for a limited time and invalid once expired. These promo codes are not redeemable for cash and can’t applied for “Super Saver Bundles” category only.

**Please note that Creativity Med reserves the right to change these terms and conditions at any time without prior notice.

Yes, we provide any bulk order, corporate gift or OEM. Please contact info@creativitymed.com.my and tell us what you need, we will get back to you as soon as possible during working days.

We run everything online so we do not provide Cash of Delivery (COD) at the moment. You may proceed your payment with Online Banking, Debit/Credit Card, e-Wallet at our website.

Reward point is an unique benefit for our valued member. For every purchase you will earn a reward point. So that you can use it for next time purchase to enjoy discount. The point also can be keep it until you want to apply, it’s no expired date.

*Get 1 point by spending RM1, 10 points is equal to RM0.10

We are welcoming for further discussion! Please email us at info@creativitymed.com.my or inbox us at FB/IG @creativitymed

Since we’re excited to packing your order and ship it out as soon as possible, therefore we’re not able to change or cancel your order once your order has been confirmed.

We advised that you confirmed all details are correct before checkout your order. Hence, if the payment is complete, no amendments can be made.

At Creativity Med, our customer satisfaction the product is the most motivation for us. We always care our quality and services, if you are not satisfied the healthy snacks you received, you may contact us at info@creativitymed.com.my within 7 days from the date of parcel received along with your order no. and reason for refund/replacement*.

Our marketing team will get in touch with you within 3 working days once we have received your email.

Refund / Replacement Policy:

1. For online order made through our website (creativitymed.com.my) only.

2. All promotional items are not able to refund/replacement.

3. Only defected items are allowed for refund/replacement.

4. Any damaged/lost product during courier, please send us a picture of the parcel external packaging and effected product as proof via our live chat (click the bottom right corner of icon) or email at info@creativitymed.com.my

Please refer Return Policy for more details.

**Please note that Creativity Med reserves the right to change these terms and conditions at any time without prior notice.

Creativity Med Sdn Bhd

PBB (Public Bank Berhad)

3211901503